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Order process

19th Dec 2018 - If you would like more information on any offers in our range or a bespoke quotation, call a member of the team on 0370 700 5220

This is a simple guide to how you would place an order with us and the process until delivery. If you have any questions at all regarding this please contact us.

Step 1 - Choose your BMW Group Vehicle -

We can offer anything from the BMW, MINI or BMWi range. You can configure your preferred specification on line via the appropriate websites or you can contact us and go through the specification with our knowledgeable and friendly sales executives.

Step 2 - Discuss quotation with Sales Executive –

We have a selection of different funding options (PCP, PCH, HP) and we can tailor a bespoke quotation to suit your exact requirements. 

Step 3 - Complete our Financial Conduct Authority question -
(we refer to this as TCF ‘Treating Customers Fairly)

We will only offer and recommend additional insurance products to suit your specific requirements. These will be GAP Insurance, Tyre Insurance and Cosmetic Repair Insurance.

Step 4 - Go through Finance Proposal with Business Manager –

At your convenience we can go through this over the phone or we can send you a form to complete and return to us, whichever is easiest for you!

Step 5 - Place the order –

We will email (or post if required) contracts to you to confirm vehicle specification which will need to be signed and returned. We will require a small deposit from you via bank transfer at this point.

Step 6 - Vehicle collection –

You will be kept updated throughout the ordering process. Final collection can be from our BMW Park Lane or our Vehicle Collection Centre in Ashford, Kent. If neither of these are suitable for you we can also arrange for a Direct Delivery to either your home or work address (£399) or we can arrange for the car to be driven to you (POA).

Tel : 0370 7005220

Email : mail@bmw-issd.co.uk

Company Registration Number: 01569304

BMW Military & Emergency Services is regulated by the Financial Conduct Authority,
Registration number: 667783

VAT Number: GB584451913

Data Protection Number: Z5813613

Opening Hours

Monday: 9:00am - 6:00pm
Tuesday: 9:00am - 6:00pm
Wednesday: 9:00am - 6:00pm
Thursday: 9:00am - 6:00pm
Friday: 9:00am - 6:00pm
Saturday: 9:00am - 5:00pm
Sunday: Closed
Bank holidays: Closed
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